In general, we do not accept returns or refunds for any reason. We also reserve the right to refuse refunds under any condition.
We reserve the right to refuse refunds for digital items such as Prints and presets, for any reason, at any time.
We also reserve the right to refuse refunds if multiple instances of the same digital product have been purchased.
However, every link is tracked, and if an event occurs where the Customer has purchased a digital item and is not happy with it and the link has not been accessed yet, we then may potentially provide the Customer with a refund. This, however, is not a guarantee and is to be determined on a case-by-case basis.
As each print is custom-made to order, refunds are not available. If, however, the print is damaged during transit, please provide photographic evidence to orders@thisisloner.com and we shall investigate the situation and attempt to organize a replacement. Please note that any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.